Does Ofcom’s Speed Code connect with me personally? Does Ofcom’s Speed Code connect with me personally?

Does Ofcom’s Speed Code connect with me personally? Does Ofcom’s Speed Code connect with me personally?

This new code that is voluntary connect with brand new broadband clients that join us, or current customers that re-contract or alter their broadband services.

Broadband Speed Information

exactly exactly What broadband speed do i would like? Exactly just just just What broadband speed do i would like?

Most of our broadband services are ideal for:

For Ultra HD streaming up to a television we suggest having a broadband solution which includes an advertised speed that is download of minimum 30Mbps.

exactly why are you showing me personally all of these various broadband rates? Exactly why are you showing me all these broadband that is different?

Every one of our broadband services can handle attaining our download that is advertised and speeds, however the real rates you go through in your house can vary, especially at top times. This is the reason we’ve agreed under the Voluntary Ofcom Speed Code to provide you with some broadband speed info that is additional. In specific, we’ll now provide new and re-contracting broadband clients having an calculated, usually available (top time) rate range as well as for reassurance, a minimal download rate guarantee.

What’s an usually available speed range that is broadband? What’s a generally available speed range that is broadband?

That is an estimated array of down load and upload rates you are likely to reach your Virgin Media Hub at top times (8-10pm, Monday-Sunday).

how will you determine the ‘normally available broadband speed range’? How can you determine the ‘normally available broadband speed range’?

With assistance from professionals at SamKnows, we’re offered measurements that allow us demonstrate our broadband rates, as needed under Ofcom’s Voluntary Speed Code. Every Virgin Media Hub gets the SamKnows dimension technology with all the speed information we need to under the Code, including an estimated speed range and minimum guaranteed download speed (this needs to be at least 50% of our advertised speeds) inside it, meaning we get a good picture of broadband speeds across our network and can provide you.

The bit that is technical

A subset of Hubs with SamKnows dimension technology are configured to operate down load and speed that is upload during top hours (8-10pm). Each rate test makes use of three concurrent TCP connections and measures rate to a group of test servers based in a major london datacenter, outside Virgin Media’s network. The test of Hubs is not any fewer than 3 lines per Virgin Media broadband solution, across at the very least 250 of our neighborhood aggregation hubs ( called a CMTS).

exactly exactly just What things affect my broadband speed? Just just exactly What things affect my broadband speed?

The real rates you can get can differ through the advertised rate of one’s item, specially at top times. Broadband rates might be afflicted with things we can’t control – such as the utilization of WiFi, the product you’re utilizing, the wiring at home while the amount of users on the internet and accessing a website that is particular. Additionally, at top times, high usage, e.g. during major sports, could cause you can find out more congestion.

just what does the ‘minimum guaranteed speed that is download suggest? Exactly what does the ‘minimum guaranteed speed that is download suggest?

In the event that actual install speed supplied from our system to your Virgin Media Hub falls underneath the minimum guaranteed down load rate (that is 50% associated with the advertised rate for the broadband solution from the date you put your purchase), and also this occurs for 3 consecutive days or higher (whether constantly or intermittently in the day) and now we aren’t able to repair the issue, perhaps you are in a position to keep your agreement without having to pay a very early disconnection cost. You will need to call us us page if you have a speed problem via the contact.

how come you simply measure speeds to my Virgin Media Hub, and never from the rates we have to my products? How come you merely measure speeds to my Virgin Media Hub, and never in the rates I have to my products?

As soon as our rates reach your Hub, range things may influence your broadband rates outside of our control. This will probably add your usage of Wifi, the product you’re utilizing as well as the wiring in your building. To acquire the absolute most away from your in-home WiFi, and fix a few of your WiFi problems, check always our help pages out.